Privacy Policy

You are a customer of our company

Example: you have contracted a purchase / an order

Purpose of the processing

Your data is processed for the purposes of customer management, i.e. the operations necessary to carry out our services within the framework of the contract which binds us to you (contracts, orders, deliveries, invoices, accounting), as well as the follow-up of the customer relationship (realization of satisfaction surveys, management of the complaints and the after-sales service...)

Legal basis (Legality according to art. 6 of the RGPD)

(a) processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures taken at the request of the data subject ;

(b) processing is necessary for compliance with a legal obligation to which the controller is subject.

Recipients Third parties

External agencies : public authorities and institutions (authorized third parties), social networks and opinion platforms in which the establishment is listed.

Subcontractors : the accounting service provider, the IT maintenance and hosting service providers, the electronic payment service providers.

Shelf life

(without prejudice to the legal obligations of conservation or archiving of documents)

Data relating to bank cards are kept for a maximum of 15 months, unless the customer expressly agrees.

You are a prospect of our company

Example: you are not yet a customer, but you have contacted us, whatever the means used.

Purpose of the processing

Your data is processed for the purposes of prospecting management, and in particular the implementation of operations relating to prospecting, the preparation of commercial statistics, the organisation of competitions, lotteries or any promotional operation.

Legal basis (Legality according to art. 6 of the RGPD)

a) the data subject has consented to the processing of his/her personal data for one or more specific purposes explicitly indicated (in the context of a "B to B" or "B to C" relationship with the use of an automated means, such as an e-mailing or SMS campaign)
and/or
b) the processing is necessary for the purposes of the legitimate interests pursued by the controller (in the case of a "B to B" relationship regardless of the means used; and in the case of a "B to C" relationship with the use of other means)

Recipients Third parties

External agencies : social networks and review platforms in which the establishment is listed.

Subcontractors : web marketing tool providers, computer maintenance and hosting providers.

Shelf life

(without prejudice to the legal obligations of conservation or archiving of documents)

FORMER CUSTOMERS: 3 years from the last contractual relationship.

NON-CLIENT PROSPECTS: 3 years from the last contact from the prospect.

At the end of these periods, and in accordance with the regulations in force, we may ask you for express authorisation to continue processing your data for a further period of 3 years.